Dealers not to trust!

Dealer Number 2 Mr UGGLY!

Tuesday-Newquay Circus Fields-Car Boot Sale

Two weeks later another Market Trader Mr UGGLY arrives asking what happened to Simon, I explained briefly he had broken the rules and My UGGLY agrees with the wine man being BARRED!

Whilst collecting the rent Louise noticed this new market trader with quite a crowd around his stall and notices the he is selling ‘brand new’ UGG Boots which retail between £80.00 and £135.00
The price he is selling them for is £20.00 a pair. Trade is brisk as he guarantees they are the real UGG BOOTS all boxed-BARGAIN!

Lou inspects some of the stock and suspects they are FAKE! She called me on the mobile to warn me we may get complaints.

Within a few minutes 2 customers complain to me about the boots stating the stock he was selling was very poor UGG fakes, one woman had the ‘REAL UGGS’ on!

The trader assure me that the BOOTS he is selling are ‘factory seconds” and he sells them at Markets all the time. I advised him that I had two complaints and whilst I am not an expert myself I can only accept his word but he should accept that our customers had said they were going to report the matter to Trading Standards. At the end of the day he asked what I intended to do and I told him the matter had been reported by customers.

It would be confrontational for me to stop him selling because someone says an item is fake, what if I am wrong and have deprived the man of an income? However I did suspect the complaints were right and I well remember a trader last year selling similar crap type boots as the ‘fakes’ for £8.00 a pair, add a cardboard box print UGG BOOTS and hey presto increase the price to twenty quid!

By now I had named him My UGGLY on the Thursday he arrived to sell again and set up his stall with another back-up van bringing out the stock one pair at a time!

For those who do not know UGG Boots they are made in Australia and in an effort to find out about UGG Boots and the ‘seconds’ being sold I wrote to UGG BOOTS to but their reply came too late.

Mr UGGLY phoned before our next sale at Newquay and asked if he could sell again and I told him of the email from UGG BOOTS and he called me a liar!

Anyway, the bottom line is this. I was called to a stall by another well known and trusted trader and told the news that Trading Standards and the Police had caught up with him at Paignton and had raided UGGLY’S warehouse where 100s of FAKE UGGS and loads of ‘other gear’ were stored and the very latest I was told yesterday that one of our regular market traders was going ‘door to door’ selling these FAKE UGGS!

From: Ugg Australia
Sent: Friday, August 27, 2010 2:41 PM
To:
Subject: RE: UGG Australia Contact US — General Product Inquiry (Thread:1115539)

Dear Geoff,

Thank you for your email. We do not authorize anyone, anywhere to sell our products from a car. We also do not have “seconds” as any product we manufacture that does not meet our quality guidelines is not offered for sale. Unfortunately, we are not able to assist you in pursuing the person that you believe is selling “fakes”. I can only assure you that he did not receive his supplies from us.

If you have any questions or need assistance, please don’t hesitate to call us at 1.888.432.8530. We are open from 5:00 a.m. to 8:00 p.m., Monday through Friday, Arizona time and 8:00 a.m. to 5:00 p.m., Saturday and Sunday. Thank you!

Best Regards,

Nanci Thomas

Ugg Australia Customer Service Representative

Deckers Outdoor Corporation – Consumer Direct