I do not very often complain but I was stunned when told ‘we don’t have any butter’ at SAINSBURYS of all places when served coffee with ‘buttered teacake’ a couple of weeks ago so I wrote to them asking WHY!
Nice reply,
Thank you SAINSBURYS

Geoff Camden Wiles
TR10 9DU 13th February 2012-02-13
Hello,
Nectar 055—–
Today we shopped in your Truro Store for our usual weekly shop and decided to go to your restaurant for coffee and teacakes. The receipt states *CAFE TEACAKE & BUTTER but we were served with FLORA which is not butter, we asked the member of staff for BUTTER but he said ‘there is no butter’
Could you enlighten me as to why you advertise BUTTER and give FLORA margarine please? We don’t like FLORA!

Thank you,
Geoff Camden Wiles

Dear Mr Wiles,
Thanks for your letter. I’m sorry that your teacakes were served with Flora instead of butter at our Truro store’s cafe. I understand your disappointment as this was advertised as a teacake and butter and you don’t like Flora.

We want all our customers to have a pleasant experience when visiting our stores. We work hard to offer you the best possible service and it’s never out intention to mislead you.
The manageress has apologised for the service you received and she and her team will do their best to prevent your experience from happening again.

We appreciate your loyalty and for you taking the time to contact us. We look forward to seeing you in store again soon.
Yours Sincerely
Customer Manager
Sainsbury’s Supermarkets Ltd
33 Holborn
London
EC1N 2HT

ps; They also gave me 1600 Nectar points! Sometimes it pays to complain my lovers!