From:
To:
Subject: mitchell carboot rudeness of staff
Date: Sat, 6 Sep 2014 08:53:50 -0700

The following message has been sent via the website:

Name: maslen
Email:
Subject: mitchell carboot rudeness of staff
Telephone: 01872261492
Message: went to mitchell carboot today 5/9/14 asked for disabled parking told to go a certain way, seen a space near the entrance , so proceeded there only to be stopped and told …. you will go where i f..king tell you my husband showed his disability parking permit, and the boy said again you will go where i f..king tell you to park, his name was SAM MOONEY , If this is how your staff treat people, im highly disgusted, i want something done about this boy, we demanded to speak to his boss but got told tough by him(SAM), we demanded our money which we got , now please do something , we could have been a holiday makers , what a example that would have been.for cornwall.

IP Logged As: 146.90.133.30

To:

Cc: louise

Madam,

I am appalled by your email in which you clearly have not stated the truth.

Our parking staff are instructed to park all vehicles in correct rotation and to complete each row of parking cars before starting another row. You husband did not like the way he was being directed and drove his car at Sam in complete arrogance refusing to park where he was being directed, he then started a torrent of abuse towards Sam which is unacceptable.

Two other customers and their family witnessed your husbands threatening actions and grossly offensive language and they came to me to report the entire incident in fact they had concern for the safety of SAM because you Madam started in the same offensive way as you husband with shouting and effing and blinding at SAM.

I understand that he swore at yourselves which I cannot defend however with the apparent verbal abuse towards him the witnesses agreed that he was well provoked by yourselves whilst trying to continue his car parking duties.

You then texted to advise “No one else was near all the other staff was at payment gate” and then telephoned me to demand that I sack SAM. As I was driving I refused to discuss the matter until later, you then phoned my wife to make the same demand that we sack him. We have taken note of your car registration number and I am advising you that you are not welcome at any of our Car Boot Sales in future, we cannot have our team members treated with such disrespect as witnessed by neutral customers.

It seems your aggravation was caused by your demanding special parking because you had a blue disabled pass. These passes do not have any authority on private land. Our motto is ‘you are out in the country to get some exercise and fresh air’ the only exercise you both got was to disgrace yourselves with a tirade of verbal abuse towards a 19 year old who was doing his work in a diligent manner till you arrived!

Geoff Camden Wiles
Director
CARBOOTSCORNWALL